BetAndPlay Privacy Policy

At BetAndPlay, we respect your privacy and are fully committed to protecting the personal data you share with us when you register, log in and play at our online casino. This Privacy Policy explains what information we collect through bet and play casino services, how we use it, who we share it with, and what rights you have regarding your personal data. By creating an account, using the betandplay login page or downloading our app, you agree to the practices described below.

BetAndPlay is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, and Curacao is also referenced as a licensing jurisdiction for our operations. Any dispute concerning the processing of your personal data may be referred to EGIS, our independent alternative dispute resolution body, or resolved through arbitration in Costa Rica.

Information We Collect

We collect several categories of information when you interact with betandplay casino, whether through our website, mobile browser or downloadable app.

Account and Registration Data

When you register for a bet and play casino account, we collect your full name, date of birth, address, e-mail, phone number and a password used for your betandplay casino login. We verify that deposits come from an account held in your own name and we may request supporting documents to confirm your identity.

Financial and Transaction Data

We collect information related to your deposits, withdrawals and betandplay casino withdrawal requests, including payment method details, transaction amounts, currency and wallet or card information. This data is essential for processing your betandplay bonus, cashback and other promotional rewards.

Technical and Usage Data

We automatically collect your IP address, device type, browser, operating system and gameplay activity when you use the betandplay app or our desktop and mobile platforms. This information helps us detect fraud, prevent VPN use to bypass geo-restrictions and maintain the integrity of our services.

Communication Data

We keep records of your correspondence with our support team through LiveChat, e-mail and our Help Center, including any enquiries about a betandplay bonus code, a betandplay promo code or your account status.

How We Use Your Information

We use the information we collect to:

• Create and manage your bet and play login and account settings
• Process deposits, withdrawals and verify your identity before releasing funds
• Apply eligibility checks for a betandplay no deposit bonus, welcome package or reload offer
• Detect and prevent fraud, multiple accounts and prohibited VPN use
• Comply with our legal and regulatory obligations under our licence
• Improve the performance of our betandplay online casino platform and app
• Send you service updates, security notices and, where you have consented, marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in to your betandplay login session, and analyse how players use bet and play casino games. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website, including your ability to access our full games lobby or complete a bet and play casino no deposit bonus claim.

Data Sharing and Third Parties

We share your personal data only where necessary, including with:

• Payment providers processing your deposits and withdrawals, such as Tronabriz Limited for Paysafe transactions
• Identity verification providers who help us confirm your age and identity
• Regulatory authorities, including the Tobique Gaming Commission, where legally required
• Game and software providers whose content is available on our platform
• Our alternative dispute resolution body, EGIS, if a complaint is escalated

We do not sell your personal data to third parties for their own marketing purposes.

KYC and Verification

Before processing any betandplay casino withdrawal, we require full know-your-customer verification. We may ask for a copy of your identification document, proof of address and proof of payment method. If we are unable to reach you by phone or e-mail within two weeks of a withdrawal request, we may lock your account and cancel the pending withdrawal until verification is completed.

Data Security

We use industry-standard encryption, secure servers and access controls to protect the personal and financial data associated with your betandplay account. While we take every reasonable step to safeguard your information, no method of transmission over the internet is entirely secure, and we encourage you to use a strong, unique password for your bet and play casino login.

International Data Transfers

As we operate across international markets, including Germany, Austria, Switzerland, Australia, Canada, New Zealand, Ireland, Finland, Norway, Italy and Arabic-speaking regions, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our company is registered. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal, tax and regulatory obligations, resolve disputes and enforce our agreements. If you close your account, associated VIP status, bonus history and loyalty benefits are forfeited, but certain records may be kept as required by law.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent to marketing communications at any time
• Object to certain processing activities

To exercise any of these rights, please contact us using the details below.

Marketing Communications

With your consent, we may send you information about a betandplay bonus, betandplay promo codes, tournaments and other offers. You can unsubscribe at any time through the link provided in our e-mails or by adjusting your notification preferences in your account settings. Please note that residents of Sweden do not receive bonus, promotional, VIP or loyalty point communications in line with local regulatory requirements.

Children's Privacy

Our services are intended only for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of bet and play casino services after any update constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you need help with your betandplay login, account verification or a pending withdrawal, please contact our support team at support@betandplay.com or through our 24/7 LiveChat available directly on our website.